Terms and conditions

A successful vacation today is very important and there belong clear legal rules as well. The conditions represented here become components of the contract when booking with us. Therefore, before you book your hotel or your vacations, you should take time for these lines.

GENERAL TERMS AND CONDITIONS

Apartments “ ALF” offers accommodation rental services after the published informations, according to the description and the term of stay, as confirmed in the final reservation.

The renting contract incorporates all the conditions below and by sending the reservation request you agree to be bound by this Booking terms and Conditions for accommodation rental services. Thus, everything stated in the Booking Conditions becomes legally binding.

MAKING A BOOKING AND PAYMENT

Once you have made a provisional reservation enquiery with us you are considered prospective custumer. The total booking record for the party is entered under the name of the the first named person on the booking form ('the party leader'). The party leader must be at least 18 years of age and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By filling and sending the booking enquiery form the party leader confirms that he/she is so authorised and that all party members agree to be bound by the booking conditions. During reservation request you are obliged to give all necessary details required for booking procedure. You will receive personal offer with the details in written ( fax/ email).

The party leader is responsible for making all payments due to us ( deposit and the balance). The completed form is considered an enquiery entry only. Reservation is valid only on arrival of a fully paid deposit as specified in the offer and with the sent final reservation confirmation on our part. Deposit (30 % of total price) is to be paid by bank-transfer, all transaction costs fall on behalf of the sender. Debit procedures abroad are not possible, we do not accept foreign country checks or credit cards neither because the settling costs and procedures for this takes a large part of the calculation sum. The rest you have to pay on the day of arrival.

The reservation comes into existence after you have paid a deposit, then we accept your booking by issuing a written confirmation. With advance payment with the advance and booking you accept our General terms and conditions as formaly binding.

Bookings cannot be accepted from parties less than 18 years of age. We reserve the right to refuse a booking without any given reason.

COURT JURISDICTION

Any disputes,which arises out of or in connection with this contract, will be dealt with by all parties involved in such a manner as to reach mutual agreement. If this is not possible, juristiction lies with the local court in Rab. Legaly binding version of these conditions is croatian.

PRICES

The price of accommodation includes the basic service as described in the booked accommodation unit.

Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking.

Properties are let fully furnished and equipped in accordance with the category standard. The price for all properties includes linen, electricity, hot and cold water,Satellite/Cable television where available may not include access to all channels.

CANCELLATION

COMPLAINTS

If you have a problem whilst at your booked accommodation, please bring it to our attention, so that we have an opportunity to put it right at the time. Failure to alert us of any problem whilst you are in the accommodation will lead to a rejection of any later complaint

Clients that decide to leave the beforehand reserved accommodation in a house with the name are obliged to pay for the booked period in full. We make no return payment based on your earlier departure or change of mind for selecting the property because of its location, quality of fittings or furnishings, noise, privacy, size, extent of view or ambience, unsuitability or any other aspect based on subjective assessment or opinion.

ARRIVAL AND DEPARTURE

Accommodation in apartment: As a rule it's not possible to enter before 2PM on the day of your arrival. On the day of departure you have to empty the apartment not later than 09AM.

YOUR RESPONSIBILITIES

As a foreign visitor you must have valid travelling documents, obey custums and other regulations of Republic of Croatia and when at the rented property, comply with the House rules and act in good will with the hosts11.2 You must keep the property and all furniture, fittings, effects, facilities, equipment and grounds in the same state of repair and condition as at the commencement of your holiday. Final cleaning is included in the total price, however you are expected to keep the reasonable state of cleanliness and in the same general order in which it was found. You will be responsible for any breakages, loss or damage to the property. The property rentier reserves the right to charge you for any extra cleaning and to claim compensation for damages.

The parking of caravans/pitching of tents is strictly forbidden.

NUMBER OF PEOPLE USING THE PROPERTY

Only those persons named on the booking form may use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. The host has the right to terminate the rental without prior notice and without refund if the numbers are exceeded, or charge extra for additional person if there would be enough space in the rented accommodation unit.

ACCESS

The property rentier or their representative shall be allowed reasonable access to the property to carry out urgent maintenance and/or inspection.

HOUSE RULES - DRAFT

Noise:

- Noise and rumble are not welcomed in the house, particurarly during the sleeping time between Midnight and 08 am in the morning.

Neighbours are also sensitive to noise. You are obliged to mannerly behaviour both adults and children, for child supervision during their playtime, for draught making and door battering.

Your absence:

- If absent from the premises for longer than 2 days, please inform landlords.

Generaly Absolutely forbidden :

- PETS - bringing of animals - not allowed.

- Guests are not allowed to recive and entertain non-residents in rented rooms/ apartments.

Smoking:

- generaly permitted in communal space ( sitting room or kitchen, hall, balcony/ terrasse), not allowed in sleeping rooms, ( think of fire hazard..)

Around the house:

- Vechicles have to be parked only at the owner's parking ground. Please take care of right of passage.

Safety:

- Close all the doors and windows when out so there would be no damage in case of storm, lighting or draught. Turn off water taps, power, gas...

Furniture and house appliances

- Liability: The guest/ tenant is liable for damages caused during his stay (with the exception when it is due to a normal wear and tear or to a defect) and for any hazards due to your presence (fire, flooding), against which you must be insured.

It is not allowed to move or take away any furniture or any devices without prior consent by the owners. You are asked for responsible handling. Upon departure, you are required to call your host to check the apartment. Guests are obliged to pay for any damage(s) they cause.

Tidiness

Please take the garbage out daily.

Please keep your apartment clean and in order during your stay.

Final cleaning: as standard included in the total price, but the guests are obliged to leave the apartment in good order.

Air-conditioning: Please save energy by reasonable useage; turn the air-conditioning off when not in the apartment and set the timer

- regulate temperature within standards. Close windos and the entrance doors, irresponsible usage may result in extra surcharge for air-conditioning.

Keys: - must be returned to owner before departure.

Payment

The room/ apartment rate for the reserved period will be charged prior to the beginning of your stay.

If you decide to terminate your reservation earlier than agreed, payment must be made for the whole period you have reserved.

LINEN and linen change is included in all properties. It is advisable to take a beach towel .

SECURITY AND VALUABLES

Any valuables left at the property are left at your own risk. The property rentier is not responsible for their loss. No refund can be given should you decide to vacate the property as a consequence of a burglary.

Lost belongings or theft should be reported to the host and to the local police station.

Property rentier reserves the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property rentiers reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice.

OUR LIABILITY AND THE PROPERTY OWNER

We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to acts of God, explosion, tempest, fire or accident, natural disasters, war or threat of war, civil disturbances, acts, restrictions, regulations, laws or measures of any kind on the part of the government or local authority, strikes, lock-outs or other industrial actions or disputes. Also, natural calamities and further other circumstances such as extraordinary weather conditions. We cannot be held responsible for the failure of public utilities such as water and electricity. We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control.

TOURIST TAX The existing Law regulations prescribe that every guest must pay daily tourist tax fee together with the accommodation bill. Tourist tax fee is inclucded in the total accommodation price.

NOTE

Upon payment of the advance the customer accepts the Booking Terms and Conditions in their entirety.